Refund policy

We want you to love your Hop Toi candle. If something isn't right, here's how we'll make it right.

Returns. Unburned, unused candles in their original packaging, with the dice and pouch included, can be returned within 14 days of delivery. To start a return, email hoptoicandleco@gmail.com with your order number and we'll reply with return instructions. Return shipping is paid by the customer unless the item arrived damaged or we made a mistake. For safety reasons, we can't accept returns on candles that have been lit or used, or returns because of scent preference.

Damaged or broken in transit. If your candle arrives damaged, email us a photo of the candle and the packaging within 48 hours of delivery, and we'll send a free replacement or issue a full refund, whichever you prefer. You don't need to send the broken candle back.

Wrong item. If we sent the wrong candle, let us know within 14 days and we'll ship the right one at no cost.

Refunds. Once we receive and inspect your return, we'll refund the original payment method within 5 business days. Original shipping charges are not refundable.

Wholesale and consignment. Orders placed by retail partners are covered by the terms of their wholesale or consignment agreement.